Map the job as it really happens
Not as the process document says. I sit with the people who do it and write down every step, wait and workaround.
Business automation
Sound
Sound
familiar?
- The same data gets typed into two (or three) systems.
- Invoices get chased when someone remembers.
- Month end means a week of nobody doing their actual job.
- New enquiries sit in an inbox until someone has a minute.
- "Sarah knows how that works" — and Sarah is on holiday.
What I
actually do.
Specific jobs, done properly, with a person checking the output.
Join the systems up
Website to CRM, CRM to accounts, accounts to reporting. One source of truth instead of five copies.
Automate the repeatable part
Using the tools you already pay for where possible, and small, well-documented custom code where not.
Exceptions to a human
Anything unusual gets routed to a named person with the context they need, rather than silently going wrong.
Prove it and hand it over
Measured against the before, written up, and run by your team, not by me.
What stays human
Anything that needs a judgement call, an apology or a relationship. Automation handles the routine so those get more attention, not less.
How it
starts.
1
You tell me what's broken
In your words. The thing that wastes time, loses money or drives you up the wall.
2
I find where the time goes
I sit with the people doing the work and map it as it really happens, not as the org chart says.
3
We split human from machine
Judgement, relationships and taste stay human. Copying, chasing and compiling don't.
4
Build it, then prove it
Built with a human checking the output, measured against the before, and handed over so your team can run it.
Related work.
All work →company.os · 214 processes mapped
An operating system for a whole company
Built an operating system designed to understand an entire company: its processes, who does what, and where the time goes.
Automate
the boring
stuff
Automate the boring stuff
Turned repetitive business processes into automated workflows with human oversight.
Questions
people ask.
What can actually be automated?
Anything that follows rules and happens often: moving data between systems, chasing, reminders, routing enquiries, building recurring reports, matching invoices to payments. The audit on this site is a quick way to find yours.
Do we need new software?
Usually not. Most of the time the tools you already have can talk to each other and nobody has connected them.
What if it breaks?
Everything I build tells a person when it can't do something, instead of failing quietly. It's documented, so you're not dependent on me to fix it.
How long does it take?
A single, well-defined job is often days or weeks rather than months. I'll tell you after I've seen it, not before.
Other services
Next step
Find out where
Find out where
your week goes.
Three minutes, no email needed to see the answer. The audit adds up the hours your team spends on jobs a machine could do, and shows what that costs.